Enhance user experiences at ChargeLab as a Bilingual Customer Support Specialist focused on EV Charging. This role revolves around assisting end users in both English and French.

As a specialist, you'll work primarily via phone to support EV drivers and site hosts while troubleshooting technical inquiries. Maintain a high standard of service levels and collaborate with teams to improve operational efficiency. Your solid communication and problem-solving skills will be vital in this customer-centric role.

Key Responsibilities:
• Provide direct bilingual support through phone channels
• Ensure customer satisfaction through effective team collaboration
• Manage additional inquiries via chat and ticketing systems
• Analyze technical issues using OCPP logs
• Communicate with engineering for hardware challenges

Requirements:
• Proficiency in English and French, written and spoken
• Experience in customer support environments
• Familiarity with Zendesk is a plus
• Excellent problem-solver under pressure
• Preferred degree in a STEM field

Bring your bilingual expertise to foster a more sustainable EV future at ChargeLab.
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📌 Bilingual Customer Support Specialist, EV (Ontario)
🏢 ChargeLab
📍 Ontario