Overview
Under the supervision of the Area Service Manager, the Field Service Engineer will be responsible for direct Sumitomo (SHI) Demag machine startup, repair service, and/or providing other technical assistance at the customer's facility to ensure customer satisfaction within the assigned region (Canada).

Core Functions

Adheres to daily schedule provided by Area Service Manager to visit and service customers' machinery.

Troubleshoots electrical, hydraulic and mechanical problems leaving the customer with the assurance that the problem has been or will be resolved.

For new injection molding machines: starts up, provides molding assistance, and gives hands‑on operator and maintenance training.

Responsible for timely and accurate field service report specific to all services on site, problems incurred, safety violations noted, hours and expenses.

Generates explicit, concise, accurate and complete field service reports, expense reports, and timely return of those reports to the home office.

Provides temporary phone coverage for technical support and/or manager while there is a vacancy due to vacation and/or illness.

Ability to travel up to 90% within the region, plus occasional travel within North America as required.

Must possess and maintain a serviceable vehicle for transportation to and from the work site.

Education & Experience

Two‑year technical degree in the field of electronics,



or equivalent experience in the plastics industry; Bachelor's degree in a technical field preferred.

Demonstrated field service experience or equivalent experience in the area of troubleshooting and repair of injection molding machines.

Plastics injection molding: 3 years (preferred).

Willingness to travel: 75% (preferred).

Benefits

Medical

Dental

401(k) with company contribution

Health Savings Account

Short‑Term Disability

Long‑Term Disability

Life Insurance

11 paid holidays per year

Generous Personal Time Off package

Employee assistance program

Paid time off

Tuition reimbursement

Vision care

Job Type: Full‑time

Work Location: On the road

Sumitomo (SHI) Demag Plastics Machinery North America, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Sumitomo (SHI) Demag complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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📌 Senior Field Service Engineer (Canada) (Manitoba)
🏢 Allen & Gerritsen
📍 Manitoba