Software International (SI) supplies technical talent to Fortune (phone hidden) companies in Canada/US. We currently have a long term contract with our IT consulting client that is working with their large client on a move to cloud CCaS from on‑prem with AWS Connect.
Location: Remote (Canada/US)
Required Start Date: ASAP
Required End Date: 6 months + renew
Type: Contract
Total Hours Approved Per Role: 40h/week
Rate: Open based on expectations but target rate is $75‑95/hr C2C
Design and configure Amazon Connect solutions to meet business requirements. Including onni‑channel contact flows, routing and queues, prompts, user management etc.
Monitor and troubleshoot the solution using tools such as AWS Cloudwatch
Collaborate with cross-functional teams to ensure seamless integration of Amazon Connect through the development and maintenance of AWS Lambda
Conduct thorough testing and troubleshooting to optimize the performance of Amazon Connect solutions.
Stay up‑to‑date with the latest Amazon Connect features and functionalities to continuously improve solutions.
Provide technical support and guidance to contact centre operations teams and end users.
Additional experience with Amazon S3, Amazon LEX, AWS Glue, AWS IAM services would be a benefit.
Prior Contact Center Experience with Genesys development is highly desired