General Manager – Full-time – Grimsby, ON

General Manager Role Overview & Success Profile
As Harmony Jewellers continues to grow, we are formalizing the role of General Manager to strengthen leadership, improve operational clarity, and support long-term business success.

In this role, the General Manager will lead both locations, align with our vision, mission, and values, drive sales growth, operational excellence, team development, and brand reputation.

The General Manager works closely with the President and Director of Operations to execute company strategy, deliver exceptional client experiences, and achieve business objectives.

Key Responsibilities
Leadership & Culture

Uphold and enforce all policies outlined in the Harmony Jewellers People Guide

Foster a positive, skilled, and values-driven workplace culture

Clearly communicate expectations and ensure accountability across the team

Lead, mentor, and support department leaders

Sales Leadership & Client Experience

Build, lead, and execute annual business plans with continuous updates

Oversee day‑to‑day operations across all departments

Ensure consistency, efficiency, and accountability in all processes

Review and analyze monthly sales and financial reports

Monitor profit margins and overall performance

Oversee payroll approvals, deposits, and accounts payable

Support cost control and expense management

Ensure security and loss prevention standards are upheld

Buying & Inventory

Oversee buying strategies across departments

Collaborate with the President on estate jewellery buying and pricing

Oversee inventory processes and year‑end reporting

People Management & Human Resources

Oversee hiring, onboarding, and termination processes





Support development of job descriptions and contracts

Conduct performance reviews for team leads

Work with HR on employee relations and conflict resolution

Manage external partners (HR, IT, bookkeeping)

Strategic Planning & Communication

Establish and monitor KPIs across departments

Lead management and marketing meetings

Conduct weekly priority meetings with leaders

Identify challenges and implement solutions

Support long-term business planning

Community & Networking

Represent Harmony Jewellers in the community

Lead networking initiatives (Chamber, DBDA, Young Professionals, etc.)

General Manager Success Profile
Core Competencies

Leads with clarity, accountability, and strong team management

Drives sales through coaching, performance management, and KPIs

Ensures operational excellence through organization and process improvement

Demonstrates strong financial awareness and business decision‑making

Communicates effectively to maintain alignment across team and leadership

Delivers a high-level client experience and builds lasting relationships

Takes ownership, solves problems proactively, and follows through

Makes confident decisions while balancing strategy and execution

Demonstrates professionalism, emotional intelligence, and resilience

Maintains high standards and a results‑driven mindset

Key Traits





Ownership mentality

Decisive and confident

Emotionally intelligent

Resilient under pressure

High standards

Adaptable

Experience
Required

Leadership experience in retail or sales-driven environments

Proven ability to manage teams and hit targets

Preferred

Strong knowledge of luxury jewellery, gemstones, and jewellery repairs

Sales training and development experience

What This Means for Our Team

Strengthen leadership across both locations

Improve clarity, accountability, and performance

Support team growth and development

Position Harmony Jewellers for long-term success

The role will be posted internally and externally

A structured interview process will follow

Decision-Making Framework
1. Independent Authority (General Manager)

Day‑to‑day operations

Staff scheduling and leadership on the floor

Sales execution and coaching

Customer service resolution

Implementation of systems and processes

Execution of approved marketing initiatives

2. Shared Decisions (GM + Director of Operations)

Hiring and terminations

Compensation adjustments

Sales targets and incentive programs

Marketing strategy and campaign direction

Changes to systems, processes, or tools

3. Approval Required (Ownership)

Major financial decisions or unplanned expenses

Significant buying decisions or recent vendors

Organizational structure changes

Strategic initiatives or business changes

Public relations or brand-sensitive matters

4. President Oversight

Financial performance and profitability

High-level buying decisions

Long-term business direction

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📌 General Manager (Ontario)
🏢 Fitzii
📍 Ontario