Customer Success Manager (Bilingual), Sage Intacct
Full Time / Permanent

Location: QC, NB

Are you passionate about cutting‑edge technology and ready to make your mark? Do you want to shape the future of thriving businesses through innovative solutions? Join our high-energy Sage Intacct Sales team as a Customer Success Manager (Bilingual).

You will be at the heart of nurturing and growing our client relationships. You will work as a consultative partner for our clients, understanding key priorities and implementing strategies and business solutions for their success.

Responsibilities

First Point of Contact for our Clients: supportive, consultative, and advisory face for assigned clients.

Develop and Execute Customer Management Plans: work with clients, focus on Key Accounts and their Affiliates.

Meet sales targets: work with clients and team to deliver on sales targets aligned with overall client and business objectives.

Foster and Retain Client Accounts: maintain positive relationships with key decision makers, partners, and colleagues.

Drive Growth: contribute to Vision33 sales, drive team growth, and help clients transform their business with innovative cloud‑based solutions.

Qualifications

Minimum 3 years’ experience in a client relationship/account management role with exposure to selling.

Minimum 3 years’ experience in selling and maintaining business software solutions and/or cloud‑based (SaaS) technology in SMB markets.

Familiarity with ERP systems such as Sage, NetSuite is an asset.

Business Operations Knowledge:



sound understanding of business operations and general accounting principles.

Consultative and Relationship‑Building Skills: natural communicator with strong interpersonal, relationship‑building, consultative, and negotiation skills.

Customer‑Focused Mindset: customer‑centric approach to problem solving, ensuring every interaction delivers impact, value, and satisfaction.

Results‑Focused: thrive in a results‑oriented environment where performance, accountability, and measurable outcomes matter.

Process‑Oriented: highly organized, detail‑oriented, and prefers following established procedures and systems.

Bilingualism: conversational–upper intermediate proficiency in both English and French, able to work professionally in both languages.

Benefits

Growth and Development Opportunities: endless opportunities to learn, grow, and excel through career development, certification support, lunch and learns, networking, and membership support.

Employee‑Focus Programs in a Fun and Friendly Culture: recognition, celebration of achievements, and support for employee initiatives.

Inclusive, Fun and Flexible Environment: frequent team activities, holiday events, virtual games, and true flexibility and support in daily work life.

Competitive Compensation and Benefits: competitive salary, incentive program, employer‑paid health, wellness and virtual doctor programs, matching retirement benefits, various paid leave days, referral incentive programs, and other employee allowance and perk benefits.

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📌 Customer Success Manager (Quebec City)
🏢 Vision33
📍 Quebec City