Ifyou are looking to grow your career with an organization driven by excellence,integrity, and innovation, Dilawri offers an environment where people aresupported and empowered to succeed.

Foundedin 1985, Dilawri is Canada’s largest automotive group and one of Canada’s BestManaged Companies. Dilawri operates over 80 franchiseddealerships,representingmore than 35 of the world’s most respectedautomotive brands across British Columbia, Alberta, Saskatchewan, Ontario,Quebec, and Washington, DC.

Witha team of more than 4,000 employees, Dilawri fosters a culture rooted incollaboration, accountability, and continuous learning. Our values ofExcellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide howwe work, how we lead, and how we serve our customers and communities. Throughthe DilawriFoundation , we are also committed to making a meaningful impact in thecommunities we serve.

Discoverhow you can build your career with Dilawri

Position Overview
BMW Royal Oak
is actively searching for a Finance and Insurance Manager to join the team at Dilawri Group!

Primary Duties and Responsibilities

As an F&I; manager you will be operating in conjunction with thesales department

You must be able to maintain a positive, empathetic, and professional attitude toward customers at all times

You will function as a key member of the sales team by providing exceptional service to customers as F&I; is the last point of contact in the dealership before the customer leaves with their current vehicle

As an F&I; Manager,



you will greet customers during the salesprocess by providing a credit application and asking specific questionsabout vehicle setup.

You will explain your role as an ambassador of the manufacturer and major banks in the province

You must maintain a current knowledge of manufacturer products, rebates, financing, insurance, warranties, leasing and incentive programs

The F&I; Manager presents the customer with a menu on available package options to the customer 100% of the time to ensure that thecustomer is provided with all package options

You will obtain waivers or held harmless agreements for products denied by the consumer

You are also responsible for selling financing, parts and labour agreements, insurance products and other aftermarket protection products to clients

You will be required to handle and resolve customer complaints in a courteous and professional manner, ensuring a positive outcome and maintaining a high level of customer satisfaction

You will be responsible for follow ups and collection of any rebates and incentive programs

You will prepare all documentation, contracts, registration, submission, funding, commissioning, etc. related to all transactions and sales/leases of vehicles.

You will maintain all reports and records as required by the manufacturer, dealership and suppliers





You will establish and maintain strong and professional relationships with all financial institutions, manufacturer finance centres and third-party vendors.

You will keep customers and staff updated on the progress of a vehicle delivery and keeping the goal of having delivery occur within 2 days in mind throughout the sales process.

Qualifications Required

Posses a valid driver’s license and a clean driving record

AMVIC certification is considered an asset

Experience with Dealership Management Systems is considered an asset

You are committed to offering world class customer service and building lifelong customer relationships with the ability to communicate and listen to customers effectively and consistently, keeping their needs in mind

You are self‑motivated and able to work in a fast pace environment while paying high attention to detail

You have a growth mindset and are continuously innovating and developing your skills

You thrive in an environment that supports collaboration and respect

You are passionate about making a difference

You are honest, trustworthy and care about providing the best possible customer experience

About Dilawri
In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:

Discounted employee vehicle purchase program

Job‑specific coaching & training programs

Employee wellness & assistance programs

Employee social events

Buildyour career with a team thatis driven byexcellence,integrityand innovation.

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📌 F&I Manager (Alberta)
🏢 Dilawri Group of Companies
📍 Alberta