Overview
We are seeking a dynamic and experienced Hotel General Manager to oversee the daily operations of our hotel. The ideal candidate will be responsible for ensuring exceptional guest experiences while managing staff, budgets, and hotel policies. This role requires a strong leader who can drive performance, maintain high standards of service, and foster a positive work environment.

Duties

Lead and manage all aspects of hotel operations, including front desk, housekeeping, maintenance, and food & beverage services.

Develop and implement strategies to enhance guest satisfaction and improve service quality.

Oversee budgeting, forecasting, and financial management to ensure profitability.

Recruit, train, and mentor staff to promote a culture of excellence and teamwork.

Monitor compliance with health and safety regulations as well as hotel policies.

Manage relationships with vendors and suppliers to ensure quality service delivery.

Analyze market trends to identify opportunities for growth and improvement.





Handle guest complaints and feedback effectively to maintain high levels of customer satisfaction.

Skills

Proven leadership skills with the ability to motivate and inspire a diverse team.

Strong communication skills for effective interaction with guests, staff, and stakeholders.

Excellent organizational skills with attention to detail in managing multiple tasks simultaneously.

Proficiency in hotel management software and Microsoft Office Suite.

Strong problem‑solving abilities to address challenges proactively.

Knowledge of hospitality industry standards and best practices is essential.

Ability to work flexible schedule including weekends and holidays as needed.

If you are passionate about hospitality and have a track record of successful hotel management, we invite you to apply for this exciting opportunity to lead our team towards excellence!

Benefits

Dental care

Extended health care

On‑site parking

Paid time off

Bonus Plan

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📌 General Manager (Ontario)
🏢 Northwest Employment Works
📍 Ontario