The Client Success Manager is responsible for ensuring the successful execution of client projects from initial inquiry through final delivery and installation. This individual acts as the bridge between clients and internal departments, coordinating resources, managing timelines, solving problems, and ensuring every project exceeds expectations.

This is not a desk‑only role. The successful candidate will be willing to roll up their sleeves, visit project sites, attend installations when required, and take ownership of outcomes.

Position Summary
The Client Success Manager is responsible for ensuring the successful execution of client projects from initial inquiry through final delivery and installation. This individual acts as the bridge between clients and internal departments, coordinating resources, managing timelines, solving problems, and ensuring every project exceeds expectations.

This is not a desk‑only role. The successful candidate will be willing to roll up their sleeves, visit project sites, attend installations when required, and take ownership of outcomes.

Key Responsibilities

Serve as the primary point of contact for assigned client accounts and projects

Manage projects from quote approval through production, shipping, installation, and completion

Coordinate activities between Sales, Prepress, Production, Fabrication, Shipping, and Installation teams

Build and maintain strong client relationships through proactive communication

Create and manage project schedules, timelines, and deliverables

Identify project risks and implement solutions before they impact delivery

Conduct site visits and attend installations as required

Manage project budgets and ensure scope changes are communicated appropriately

Maintain accurate project documentation and reporting





Lead internal project meetings and coordinate resources to meet deadlines

Ensure client expectations are met or exceeded throughout the project lifecycle

Support continuous improvement initiatives and workflow optimization

Qualifications

3+ years of experience in project management, account management, client success, or a related role

Experience in large‑format printing, signage, retail displays, fabrication, experiential marketing, construction, or manufacturing is considered an asset

Strong organizational and multitasking abilities

Excellent written and verbal communication skills

Proven ability to manage multiple projects simultaneously

Strong problem‑solving and decision‑making skills

Ability to work under pressure and meet tight deadlines

Proficiency with Microsoft Office and project management software

Valid driver’s license and willingness to travel occasionally

What We’re Looking For

Ownership mentality

Strong sense of urgency

Attention to detail

Client‑first mindset

Ability to adapt and thrive in a dynamic environment

Team player who can work across multiple departments

Someone who sees challenges as opportunities rather than obstacles

Compensation & Benefits

Competitive salary

Performance‑based bonus program

Two weeks paid vacation

Mileage and travel reimbursement

Career advancement opportunities

Collaborative and entrepreneurial work workplace

Why Join IAC?

At IAC, no two days are the same. You’ll work on high‑profile retail rollouts, experiential activations, corporate environments, sporting events, and custom fabrication projects across North America. If you’re looking for an opportunity to take ownership, make an impact, and grow with a rapidly evolving company, we’d love to hear from you.

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📌 Client Success Manager (Ontario)
🏢 Imaged Advertising Creations
📍 Ontario