Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk‑in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?
Specialty Health Network is hiring a dynamic Senior Program Manager who will lead a team to deliver patient support programs for specialty drug therapies. This team delivers superior customer service to patients, healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders. You are responsible for the successful performance of patient support programs. You provide leadership for all staff responsible for program deliverables including key performance metrics and customer service excellence. As the key account and relationship manager, you foster strong partnerships with clients, provide business insights and develop and implement strategic goals to grow the business.

What You Will Do

Foster a culture of growth and inclusion within your team

Provide senior leadership on key client accounts

Ensure excellence of program execution

Develop and maintain relationships with clients and stakeholders

Establish performance standards and monitor achievement

Achieve Business Plan goals and meet the financial targets established for the Program

Lead the strategic planning process to evolve and grow the business

Anticipate and respond to a rapidly changing market with insight and innovation

Oversee Program contracts with respect to timelines, SLAs, KPIs and delivery of monthly billings and reports

Report all Adverse Events (AE)



and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures

What You Will Need

Experience leading Patient Support Programs from a Manufacturer or Program Provider perspective

Seven to ten years account management experience and/or previous pharmaceutical brand management experience or equivalent

Proven customer relationship and/or account management skills with direct client interaction

Strong leadership experience leading multiple functional areas and teams with varying levels of experience

Strong financial acumen and hands on budget management experience

Strong organizational, communication, and presentation skills

Knowledge of provincial drug reimbursement programs and third party drug coverage issues and bilingualism are assets

Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co‑workers, customers and community.

How You’ll Succeed
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open‑minded, responsive to change and up to the challenges provided in a quick‑paced retail environment, apply today.

Employment Type
Full time

Type Of Role
Temporary with Benefits (Fixed Term)

Hiring Range / Échelle Salariale à L’embauche
$120,000.00 - $154,000.00 per year / 120.000,00$ - 154.000,00$ per year

Salary may vary based on experience and region. The Company uses artificial intelligence for screening, assessing, and selecting applicants. This posting is for an existing vacancy. The employer is committed to diversity and accommodation for applicants with disabilities.

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📌 Senior Manager, Specialty Programs (Ontario)
🏢 Shoppers Drug Mart Specialty Health Network
📍 Ontario