Turtle Jacks West Kelowna Server Full-Time
2569 Dobbin Rd, West Kelowna, BC V4T 2J6, Canada

Job Description
Our philosophy is “to be great you need to have great people”. Accordingly, we are always searching for “great people”. If you thrive in a dynamic, entrepreneurial workplace we would be very interested in hearing from you.

Job Title: Restaurant Server
Department: Food and Beverage

Reports To: Restaurant Manager

Summary
A Server is responsible for taking orders and serving of food/beverages to guests in a friendly, timely and efficient manner. Engage their customers and creates a positive experience for guests. Ensure that the highest standards of hospitality are demonstrated at all times.

The Server professionally represents the restaurant & hotel through the creation of a value based workplace environment where team mates and guests are treated in a fair, respectful and honorable manner.

Day to Day Duties & Responsibilities:

Take orders accurately and serve food and beverages in a professional and courteous manner.

Familiar with all drink and food menus , advise guests on which menu items to purchase and make recommendations about pairing food with beverages.

Assist the bartenders in mixing drinks, preparing for simple orders such as draft or bottled beer.

Observe guests and ensure tables are enjoying their food and beverages.





Respond quickly to guest requests or complaints in a professional manner to ensure appropriate action is taken. Inform supervisors and follow up to ensure guest satisfaction.

Answer the phone with the appropriate greeting and answer any questions within your ability.

Routinely clean, organize work areas, glassware, and silverware.

Keep all service areas and work stations stocked appropriately and to note items out of stock on weekly order sheet.

Collect payments from customers, process credit card transactions, and accurately manage cash transactions.

Knowledge/Skills/Abilities:

Enthusiastic, attentive and approachable.

Strong interpersonal and relationship building skills.

Effective multi-tasker with the ability to continuously reprioritize daily activities.

Available to work flexible schedule including late evenings, weekends, holidays and to work on-calls as needed.

Ability to work well under pressure in a fast paced environment.

Strong organizational and decision-making skills.

Maintain a workplace environment that understands and respects policies and procedures.

Represent the restaurant/hotel and the brand in a professional manner at all times.

Certifications Required:

Serving It Right

Brand and company required training as outlined during on boarding and as identified throughout your employment.

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📌 Turtle Jacks West Kelowna Server Full-Time (British Columbia)
🏢 Days Hospitality
📍 British Columbia