Bilingual (FR/EN) Associate or Sr. Associate, Medical Information

Reports to: Senior Manager, Medical Information

Location: Mississauga Flexible Commuter

What you will do

- Provides medical information responses for routine inquiries with high quality customer service and documents according to internal guidelines
- Identifies and reports adverse events and product complaints within one business day
- Processes medical information requests (e.g. fulfillment) via email, fax, and postal mail as per internal guidelines
- Provides after‑hours on‑call support as needed via department cell phone, rotating among the team
- Supports Medical Information Product Champions with literature searches and complex inquiries
- Maintains knowledge of policies and procedures including product knowledge, SOPs, protocols, GCPs, and all applicable regulatory requirements
- Performs other duties as assigned

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The organized professional we seek is a great communicator with these qualifications.

Basic Qualifications

- Bachelor’s degree
- Must be able to work 9am-5pm Eastern Time
- Must be French/English Bilingual

Preferred Qualifications

- MSc, PhD, PharmD, MBiotech
- Experience in Medical or Drug Information




- Experience in the biopharmaceutical industry and/or strong knowledge of the pharmaceutical drug development process
- Robust organizational and interpersonal skills
- Attention to detail
- Ability to balance multiple tasks
- Demonstrated time management skills
- Ability to work in a team environment and/or independently as needed
- Practical experience in patient care
- Outstanding computer and keyboarding skills (proficient in Microsoft Office)

Salary

The salary for this position in Canada is 80,000 to 110,000 CAD.

Benefits

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well‑being.

Apply now

Visit careers.amgen.com to apply.

EEO Statement

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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📌 Bilingual (FR/EN) Associate or Sr. Associate, Medical Information (Mississauga)
🏢 Amgen
📍 Mississauga