Role:

Ensure all Zendesk tickets are handled in a timely manner.

Responsible for supporting customers world-wide by phone, email, team viewer and on site.

Document, maintain and follow-up on all customer inquiries, through the Tracking System database.

Assist in the debugging, fault finding and root cause analysis of prototype and standard machines - to include system level testing and PLC programs, in-house and at the customer's site.

Create training materials and train customers in the use of company products.

Installation and commissioning of recent equipment.

Calibration and verification of testers.

Onsite maintenance/repair of testers.

Responsible to assist Project Managers on open issues on equipment, in-house and customer site, for F.A.T. (Factory Acceptance Tests) and closing issues for S.A.T. (Site Acceptance Tests).

Validation and verification of application performance, on new and existing D&V; Products, as required.

Responsible to process, monitor and follow-up on completion of RMAs, as assigned.

Other duties as assigned by management.

Education and Experience

Sc.



in Electrical/Mechanical Engineering.

Excellent written and oral communication skills.

5+ years in a technical support role.

Outstanding troubleshooting and diagnostic capabilities of electronic, electromechanical, and electrical systems.

Excellent customer service skills and relationship building.

Excellent problem solving and analytical skills.

Advanced knowledge of electronic circuit applications.

Advanced knowledge of computers and programming.

Demonstrated ability to work in a collaborative team environment with engineers, programmers, and sales professionals.

Familiarization with automotive electromechanical systems and electronics would be an asset.

Must be willing and able to travel (drive and fly) to the USA and Overseas.

Must have a valid passport and driver's License.

We thank all applicants for their interest in our organization, however; only those selected for an interview will be contacted.

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📌 Field Service Engineer (Ontario)
🏢 D&V Electronics
📍 Ontario