Lead customer success initiatives for a pioneering Community Intelligence Platform. Connect complex analytical models to government clients’ goals, ensuring lasting partnerships and growth.

As a Customer Success Lead, you will take charge of post-sale interactions with government entities, ensuring they derive maximum value from the platform. You will merge analytical depth with customer strategies, navigating the unique challenges of the public sector. Effective communication and understanding client environments will be crucial for your success in this role.

Key Responsibilities:
• Oversee government account relationships post-onboarding
• Conduct regular reviews and check-ins with clients
• Collaborate effectively with internal teams during implementations




• Monitor and respond to client needs and scope changes
• Identify opportunities for account expansions and current applications

Requirements:
• Experience in SaaS customer success or public sector account management
• Comfort working with data and analytics systems
• Proven use of AI tools in a professional setting
• Excellent communication and relationship-building skills
• Experience establishing customer success frameworks in emerging companies

Harness your expertise to connect clients with insights, fostering productive relationships that enhance decision-making across community systems.
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📌 Customer Success Leader Driving Public Sector Analytics and Engagement (British Columbia)
🏢 UrbanLogiq
📍 British Columbia