Lead the charge in Customer Success Operations as the Manager dedicated to onboarding and qualified services. Drive operational effectiveness and enhance customer experiences in a flexible remote environment across Canada.
As a crucial member of the Revenue Operations Team, your focus will be on improving the SMB Customer Launch teams' performance metrics. You will create frameworks and workflows that enable the seamless delivery of onboarding and professional services, ensuring customer satisfaction and retention goals are met.
Key Responsibilities:
• Streamline onboarding processes to handle increased customer volumes
• Establish delivery systems for Professional Services with clear metrics
• Execute high-impact projects aligned with revenue goals
• Engineer the tech infrastructure for Customer Success initiatives
• Collaborate across teams to enhance the customer journey
Requirements:
• 8+ years in Customer Success or Revenue Operations, ideally in B2B software
• Familiarity with Professional Services and onboarding tools
• Strong grasp of post-sale service metrics and values
• Excellent organization and project management skills
• Ability to communicate effectively with diverse stakeholders
Shape and elevate the Customer Success landscape by innovating processes and introducing cutting-edge operational strategies.
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