Network Support Specialist (NOC) / specialist reseau
The Network Support Specialist (NOC) / specialist reseau is responsible for all aspects of telecom / technical support for our client’s customers. This includes all aspects of support functions which includes a combination of field maintenance / customer support and activities within a Network Operations Centre (NOC).
Qualifications
Minimum 2 years of NOC related experience
Experience working in the telecom industry is preferred.
Must possess a high level of customer service skills.
Must be fluent in both French and English
CCNA / CCNP certification is an asset
Proven ability to work independently and meet aggressive deadlines.
Troubleshoot and identify customer LAN issues, including WIFI configuration
Configure and troubleshoot customer facing Cisco network infrastructure
Working knowledge and experience with layer 2 bridging / switching, TCP / IP inter-networking and routing with OSPF and BGP as well as an understanding of CIDR address allocation.
Detailed understanding of provisioning processes in a service provider environment.
Experience working with and troubleshooting optical media converter technology is an asset.
Working knowledge of Incident management ticketing systems.
Must be customer focused and an effective communicator
Key Responsibilities
Performs functions relating to the administration,
maintenance and support of the network and services provided to customers.
Provides direct and front line support to customers as required via telephone.
Provide technical and customer support functions in the Network Operations Centre (NOC).
Coordinate the work of the field services team, partners and contractors to provision and test new customer services as well as resolve customer issues with services.
Input, update and verify various databases and programs related to the job functions.
Compiles and summarizes statistical reports that are related in level to the functions inherent in the position.
Be safety and control conscious and aware of established control procedures, laws and regulations.
Other duties as assigned.
Special Conditions
This position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.
This is a permanent and / or contract to permanent position located in Montreal, QC or Toronto, ON (work from home until deemed protected) with an annual salary of $60,000.00 – $80,000.00 per annum. We are only considering qualified bilingual candidates (French / English) for this role. This role supports the shifts 8AM – 11PM.
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