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Requisition ID: 257652

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

Role Overview
The Incident Coordinator will lead, and coordinate resolution of service impacting (P2 and P3) incidents related to IT infrastructure and application. The Incident Coordinator is accountable for engaging technical support teams and sending communications in a timely manner. They will also assist Major Incident Officers and Incident Managers on the technical bridges as needed.

In this role, you will:

Execute the Incident Management process tasks in adherence with global and local requirements

Managing resolution of production incidents (P2 and P3) by leading infrastructure, application and vendor teams and ensuring early recovery of the impacted service

Sending out timely communication to executives, service managers and key stakeholders throughout the lifecycle of incidents

Responsible for supporting the Incident Managers and Major Incident Officers on technical and impact bridges to execute the incident management deliverables

Identifying opportunities for continuous improvement by interacting with various organizations in IT, evaluating incident management and incident management data processes, identifying weakness and recommending improvement plans; identify and drive data quality improvements and opportunities for automation

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

2‑5 years of Incident Management experience

Excellent communication (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email,



etc. at all levels of the organization is essential

Ability to quickly and clearly communicate incident status via email in business‑friendly language

Experience of coordinating Incidents in a complex IT environment in a larger organization

An understanding and experience of the technology used in a large enterprise is required

Robust organizational skills and the ability to effectively manage multiple tasks simultaneously

Capability of working in a complex and fast‑paced environment

Confident professional and an ability to represent the team in meetings with Business and other IT groups

Strong organization and presentation skill

Client focus and ownership – displays initiative and a proactive approach to work

Able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state

Able to maintain calm during stressful situations

Able to translate technical incidents into business terms

Experience with ITSM tools (ServiceNow, a plus) with strong understanding of service‑management principles it supports

What's in it for you?

Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are,



and are embraced through bias‑free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans

Accessibility and Workplace Accommodations – We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements

Upskilling through online courses, cross‑functional development opportunities, and tuition assistance

Competitive rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one

Community Engagement – no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more

Location(s): Canada : Ontario : Toronto

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

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📌 Incident Coordinator (Ontario)
🏢 Scotiabank
📍 Ontario