Collections Account Manager - Bilingual (Spanish)Responsible for collecting outstanding balances on various Ritchie Bros. platforms, monitoring and providing timely and effective resolutions to outstanding accounts. This is a hybrid role.ResponsibilitiesResponsible for early‑stage collections on majority commercial and some consumer accountsPrioritizes collections of accounts within teamIdentifies process gaps and recommends solutions for improvementsProblem solves a solution for early defaults and collapses and presents to managementResponsible for reducing the collapse rateTrack and report (Excel and qualitative feedback) on work queue resultsControls the negotiation with customers on payment timelines, partial payments, default fees, etc.Responsible for operational issuesPerforms other duties as assignedQualifications5 years of collections experience in auto loans, commercial collections,



and financial institutions portfoliosAbility to speak Spanish fluently in a skilled setting.Self‑motivated individual with initiative and flair for identifying process gaps or opportunities for improvementStrong communication skills – listening to customers and understanding their situationExcellent phone etiquetteStrong written communication through emailExcellent questioning and probing skillsSeniority LevelMid‑Senior levelEmployment TypeFull‑timeJob FunctionSales and Business DevelopmentIndustriesConstruction, Machinery Manufacturing, and Truck TransportationLocation: Scarborough, Ontario, Canada – Salary: CA$75,000.00-CA$90,000.00 (1 month ago)Location: Greater Toronto Area, Canada (3 months ago)Location: Toronto, Ontario, Canada – Salary: CA$40,000.00-CA$45,000.00 (1 month ago)#J-18808-Ljbffr

📌 Collections Account Manager - Bilingual (Spanish) - C$75,000 - C$90,000 A Year (Toronto)
🏢 Ritchie Bros.
📍 Toronto