Oversee incident management as a P2 and P3 Incident Coordinator. Ensure swift resolution and effective communication in high-pressure IT environments to minimize service disruption.

In this critical role, you will coordinate responses to production incidents, guiding teams from across IT infrastructure and applications. Supporting Major Incident Officers, you'll engage effectively with stakeholders through explicit communications. Identifying weaknesses in current processes to drive improvements will be key to your success.

Key Responsibilities:
• Coordinate resolution for production incidents (P2/P3)
• Send timely communications to key stakeholders
• Support Major Incident Officers during incidents




• Evaluate and recommend incident management improvements
• Ensure adherence to global incident management processes

Requirements:
• 2–5 years of experience in Incident Management
• Strong ability to communicate effectively
• Experience working in a large-scale IT environment
• Knowledge of ITSM tools, particularly ServiceNow
• Exceptional organizational and multitasking skills

Bring your incident coordination skills to streamline processes and enhance service delivery in a dynamic IT landscape.
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📌 andIncident Management Lead (Ontario)
🏢 Scotiabank
📍 Ontario