Become an integral part of the Client Experience Centre as the Insurance Team Leader. Your focus will be on delivering unparalleled service while coaching talented teams in a hybrid setting.
In this role, you will lead a team of around 12 employees specializing in customer service for protection products such as Securizone. You will evaluate performance, develop skill sets, and identify opportunities for process improvements, all while adhering to regulatory standards. Your leadership will be essential in maximizing customer satisfaction and team engagement.
Key Responsibilities:
• Lead and motivate a service-oriented team
• Perform evaluations to achieve business objectives
• Implement strategies to enhance product penetration
• Guide team members in career development
• Build relationships with stakeholders for shared goals
Requirements:
• 6 years experience in a relevant leadership role
• Proven skills in coaching and talent management
• Resilience and high emotional intelligence
• Strong operational risk management capabilities
• Familiarity with call centre environments preferred
Elevate customer service standards by leading a dynamic insurance team.
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📌 Insurance Team Leader at Client Experience Centre (Montreal)
🏢 National Bank of Canada
📍 Montreal