This range is provided by TELUS Digital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$120,000.00/yr - CA$140,000.00/yr

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Manager - Recruitment's at TELUS Digital

Amazon Connect Architect

TELUS Digital seeks a passionate Software Development Architect to join our team and drive innovation in the cloud-based contact center industry. Our mission is to establish TELUS as the go-to provider for all things CCaaS (Contact Center as a Service), and we are leveraging Amazon Connect to build the next generation of customer engagement solutions.

About the Role

As part of our team, you will be crucial in designing, developing, and deploying next-generation cloud contact center solutions using Amazon Connect and AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis. This is a unique opportunity to work on cutting-edge AI/ML-driven customer experience solutions and shape the future of cloud-based contact centers.

Responsibilities

- Design, develop, and deploy scalable, resilient, cloud-based contact center solutions using Amazon Connect and other AWS services.
- Collaborate with cross-functional teams to build cutting-edge CCaaS solutions that enhance customer engagement and agent productivity.
- To improve customer interactions, implement AI/ML capabilities, including chatbots, sentiment analysis, real-time analytics, and automation.
- Develop and integrate custom features, APIs, and plug-ins to extend Amazon Connect’s capabilities for TELUS customers.
- Optimize system performance, reliability,



and security while ensuring frictionless customer experiences.
- Work closely with stakeholders to understand and translate business requirements into technical solutions.
- Stay updated with AWS advancements, AI-driven contact center trends, and best practices to drive innovation within TELUS Digital.

Qualifications

- 5+ years of software development experience in cloud-based environments (AWS preferred).
- Strong programming skills in Python, Java, or Node.js.
- Experience with AWS services (Lambda, Lex, Polly, S3, Kinesis, DynamoDB, etc.).
- Hands-on experience with Amazon Connect or other CCaaS solutions is a strong asset.

Required Skills

- Software development experience in cloud-based environments.
- Programming skills in Python, Java, or Node.js.
- Experience with AWS services.
- Hands-on experience with Amazon Connect or other CCaaS solutions.

Equal Opportunity Statement

TELUS Digital is committed to diversity and inclusivity in the workplace.

Seniority level

- Seniority level

Mid-Senior level

Employment type

- Employment type

Full-time

Job function

- Job function

Information Technology
- Industries

Outsourcing and Offshoring Consulting

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Solutions Architect (Insurance) - Fully Remote

Solutions Architect (Insurance) - Fully Remote

Canada CA$110,000.00-CA$140,000.00 3 weeks ago

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📌 Amazon Connect Architect (Canada)
🏢 TELUS Digital
📍 Canada