Elevate client outcomes with Harvey as a Customer Success Manager. Drive engagement and ensure seamless integration of our AI solutions across mid-market law firms and in-house teams.

This pivotal role focuses on guiding clients through their journey, ensuring they derive maximum value from our technology. You will be the primary contact for over 40 mid-market clients, utilizing strategic implementation, client relationship management, and performance metrics to foster satisfaction and long-term success. Designed for candidates with a deep understanding of SaaS and legal services, this role demands a results-driven mindset.

Key Responsibilities:



• Lead integration of Harvey into client workflows • Evangelize AI solutions and enable end users • Manage client relationships for 40+ mid-market clients • Create processes and documentation for scalability • Monitor customer health through analytics and feedback

Requirements: • Experience in legal firms or SaaS organizations • Solid communication and strategic planning skills • Results-oriented with excellent prioritization abilities • Empathetic and collaborative team player • Knowledge of Salesforce and Catalyst is a plus

Shape the future of professional services with Harvey and deliver unparalleled client satisfaction. #J-18808-Ljbffr

📌 Customer Success Manager at Harvey (Toronto)
🏢 Harvey
📍 Toronto