At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world‑class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced qualified or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

Position Summary

IEM is seeking a detail‑oriented and results‑driven RMA (Returned Materials Authorization) Coordinator to oversee and streamline our returns process within a fast‑paced manufacturing environment. This role plays a critical part in ensuring returned materials are processed efficiently, accurately, and in alignment with company standards. The ideal candidate brings hands‑on warehouse experience, strong cross‑functional communication skills, and a proactive approach to problem‑solving. A valid forklift certification is required. This position requires 100% in‑office presence in our Surrey, B.C. offices and does not offer remote work.

Key Responsibilities

- Processing and following up on any open RMA orders
- Working closely with internal departments such as production, purchasing, warehouse, shipping, and accounting to close RMA orders
- Manually load or unload RMA orders from pallets, skids, or other lifting devices
- Processing changes in the ERP system (INFOR)
- Confirming quality checks and documentation have been completed
- Communicating with vendors on returning items for replacement or receiving credit notes
- Following existing RMA processes and protocols; looking for improvements to current processes
- Assisting in all aspects of the purchase process, including maintaining a network of reliable suppliers,



cost analysis, sourcing, quotations, timely order placement, monitoring of order delivery timelines, and resolving any discrepancies or delivery issues
- Immediate notification to all stakeholders of any potential delay of materials
- Maintaining accurate files in regard to pricing, order confirmations, and other vendor related issues
- Performing additional duties as assigned to support the team and organization

Qualifications

- High school graduate with some technical post‑secondary training or experience preferred
- Minimum of 2+ years working in Warehouse/Shipping
- Previous RMA experience in Manufacturing preferred
- One year of forklift experience combined with a valid forklift certification preferred
- Strong communication, time management, organizational and problem‑solving skills
- Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast‑paced, high‑growth organization
- Access to a reliable vehicle as traveling from buildings may be required
- Able to handle heavy lifting (up to 50lbs)
- Able to travel and work at all IEM sites

Compensation and Benefits

Compensation actually offered for this role will take into account internal equity and may vary depending on the candidate's geographic region, job‑related knowledge, skills, and experience. A bonus and/or long‑term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. Compensation Range: $22–$30 CAD.

Non‑Discrimination Statement

IEM does not discriminate against any applicant based on any characteristic protected by law.

#J-18808-Ljbffr

📌 Shipping/RMA (Returned Materials Authorization) Coordinator (Surrey)
🏢 Industrial Electric Mfg. (IEM)
📍 Surrey