Customs Specialist, Financial & System Improvement
Pratt & Whitney Canada (P&WC;) is a global leader in aerospace innovation, headquartered in Longueuil, Quebec. We design and manufacture next‑generation aircraft engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters.

About the Role
In the Customs Operations team, you will be responsible for financial processes related to customs operations. Your major responsibilities include performing analysis to evaluate financial impact, compiling information for all PWC entities worldwide, working closely with brokers to monitor daily fees, generating reports per site and product, defining KPIs, and providing data related to trade and mitigation opportunities.

What will your day‑to‑day look like?

Perform analysis to evaluate financial impact and generate information for all PWC entities worldwide

Based on data analysis, define, categorize and implement action plans to minimize exposure of PWC and its subsidiaries to tariffs

Maintain and optimize KPI related to performance of the customs processes

Implement actions, document processes, and establish procedures with customs broker and customers

Distribute information to brokers and load values into systems such as SAP and WebCon

Manage reporting and analysis of tariff impacts from export and import activities mainly for Canadian and US entities

Collaborate with audit team to ensure post‑entry corrections are made accurately and within required timelines after clearance





Conduct internal audits to ensure broker compliance

Develop and maintain a controlled system to automate customs KPIs

Participate in process mappings, quality clinics and define problem‑resolution plans and implement them to closure

Participate in departmental continuous improvement projects by conducting data analysis and following up on action plans

Support identification of process and system gaps and automate resolutions when applicable

Keep abreast of customs compliance and legislation

Develop and maintain the Custom Compliance Manual

Document critical work instructions and key processes required for customs operations

Maintain records of all customs related data for internal customer inquiries

What do you need to be successful?

University degree in Aeronautics, Engineering, Supply Chain Management, Logistics, or comparable field, with 5 years of experience in industrial logistics and customs compliance, or a degree in Business, Operations or Engineering with 2 years of experience in industrial logistics and customs

Robust analytical skills and proficiency with Power BI and other analytics tools

Experience in process mapping and continuous improvement





Knowledge of customs operations

Knowledge of the aeronautics industry and related engineering, operations, supply management, and logistics functions

Bilingual (French and English)

Excellent organizational skills with the ability to handle time‑critical issues and conflicting priorities

Ability to collaborate effectively with different departments on site

Strong customer‑relationship and interpersonal skills with a sense of urgency and adaptability to change

Advanced knowledge of Microsoft Excel, Word, PowerPoint, Access and Power BI

Licensed Customs Broker (LCB) and/or Certified Export Specialist (CES) – asset

Knowledge of SAP/ERP software – asset

What do we offer?

Pension and savings plan with employer contributions

Group insurance program

Opportunities for career advancement

Merit or recognition program

Health and wellness program, including virtual health care

Recreational and sports club

Nearby daycares

Transportation accessibility or public transit program and free parking

Work Location
Longueuil (Canada). Monday to Friday with flexible hours. Position is exclusively on‑site.

EEO Statement
RTX adheres to principles of equal employment. All qualified applications will be reviewed without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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📌 Analyste en amélioration continue des opérations logistiques / Logistics continous improvement [...] (Quebec City)
🏢 Pratt & Whitney
📍 Quebec City