Enhance customer service with W.W. Grainger as a Customer Experience Manager in a hybrid work environment. Lead a dynamic team, improve operations, and elevate customer relationships.
In this managerial role, you will oversee approximately 15 team members dedicated to peak performance in customer service operations. Your scope will encompass coaching, compliance monitoring, and strategic planning while ensuring service excellence aligns with business objectives. You'll collaborate with key stakeholders to elevate the customer experience through effective relationship building and process enhancements.
Key Responsibilities:
• Drive effective business relationships to improve customer experience
• Manage workflow for optimal performance and operational efficiency
• Provide one-on-one coaching and development to team members
• Review performance metrics to identify areas for improvement
• Execute changes effectively while ensuring team understanding
Requirements:
• High School Diploma, Bachelor's preferred
• 3+ years customer service experience
• 1+ years supervisory experience
• Proven skills in process improvement and analytics
• Solid communication and interpersonal skills
Lead Grainger's customer experience initiatives by leveraging your leadership and process improvement skills.
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