Elevate IT performance at Intact as an IT Operations Governance Advisor in a hybrid role. Shape operational intelligence practices while driving innovative AI strategies and compliance processes.

In this pivotal role, you will define and enhance the Technology Operating Model, focusing on operational insights and governance. With 8-12 years of experience in Operational Intelligence or IT Operations, you will establish key metrics, enhance stakeholder engagement, and implement AI-driven capabilities to transform processes. Collaborate closely with various tech leaders, ensuring best practices and effective change management.

Key Responsibilities:
• Set governance standards and compliance mechanisms
• Architect unified telemetry pipelines for operational insights




• Modernize documentation with clear operational maps
• Deploy GenAI for troubleshooting and analysis
• Foster partnerships with business leaders for feedback and training

Requirements:
• 8 to 12 years in IT Operations or related fields
• Experience with data pipelines in ITSM ecosystems
• Familiarity with multi-cloud and on-prem architectures
• Robust communication and stakeholder management skills
• Eligible to work in Canada with no previous experience required

Drive operational excellence and stakeholder collaboration as a key player in IT governance at Intact.
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📌 IT Operations Governance Advisor at Intact (Ontario)
🏢 Intact FC
📍 Ontario