Position Name – ServiceNow Implementation Specialist / Solution Architect – Digital Product Release (DPR)
Type of hiring – Fulltime
Location – Remote Canada
Job Description
We are seeking a ServiceNow Implementation Specialist / Solution Architect with robust expertise in ServiceNow Digital Product Release (DPR) to design, implement, and optimize end-to-end product lifecycle and release management solutions.

The role focuses on enabling product-centric operations, ensuring seamless coordination between product management, development, testing, and operations using ServiceNow’s DPR capabilities. The ideal candidate will act as a trusted technical advisor, translating business requirements into scalable ServiceNow solutions aligned with enterprise and TM Forum best practices.

Key Responsibilities

Lead the end-to-end design and implementation of ServiceNow Digital Product Release (DPR) solutions

Define product lifecycle models, release governance, workflows, and data models within DPR

Design integrations between DPR and other ServiceNow modules (ITSM, CSM, TSOM, SPM, DevOps)

Ensure solutions align with ServiceNow best practices, scalability, and performance standards

Design and implement integrations with CI/CD tools (e.g., Git, Jenkins, Azure DevOps)

Configure DPR components such as Product definitions and hierarchies, Release planning, milestones, and dependencies,



Approval workflows and release governance

Work closely with Product Managers, Release Managers, Engineering, QA, and Operations teams

Align DPR with TM Forum Open APIs and telecom-grade product models (where applicable)

Required Skills & Experience

5+ Years of ServiceNow implementation experience

Hands‑on experience with ServiceNow Digital Product Release (DPR)

Strong understanding of:

Release and deployment governance

Agile / SAFe / DevOps methodologies

Experience with Flow Designer, IntegrationHub, and ServiceNow data model design

Strong communication and stakeholder management skills

Preferred / Nice to Have

Experience in Telecom, Technology, or Large Enterprise environments

Knowledge of TM Forum frameworks (ODA, SID, Open APIs)

Experience integrating DPR with ITSM, CSM, TSOM, DevOps, or SPM

ServiceNow certifications:

CSA (Certified System Administrator)

CIS (ITSM / CSM / SPM)

ServiceNow Implementation Specialist or Architect certifications

DPR solution architecture and design documents

Configured and deployed DPR workflows and product models

Integrated release management ecosystem

Governance dashboards and reporting

Production‑ready DPR implementation aligned with business objectives

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📌 ServiceNow Implementation Specialist / Solution Architect – Digital Product Release (DPR) (New Brunswick)
🏢 Yochana
📍 New Brunswick