Role Overview As an IT Analyst - ModernOPS, you will play a key role in ensuring the stability, performance, and continuous improvement of the technology services managed by the ModernOPS team. This position offers an exciting prospect to showcase your skills in application support, incident management, and IT service improvement while actively contributing to the quality of technology operations.
What You Will Do Monitor the day-to-day health of applications and services, analyze production incidents, contribute to their resolution, and document root causes, impacts, and workarounds. Participate in proactive monitoring, service surveillance, and quality improvement activities. Collaborate in change planning and execution, production releases, and post-implementation follow-ups.
Why It Might Be a Fit We are looking for someone who holds a bachelor's degree in Computer Science or an equivalent combination of education and experience, has experience in application support, IT operations, systems integration, or operational support,



and is familiar with critical production environments, modern application ecosystems, and ITIL practices.
Requirements Bachelor's degree in Computer Science or an equivalent combination of education and experience
Experience in application support, IT operations, systems integration, or operational support
Familiarity with critical production environments, modern application ecosystems, and ITIL practices
Strong understanding of incident, problem, and change management
Analytical thinking, prioritization skills, influential leadership, and strong communication abilities
Benefits Flexible group insurance plans
Competitive retirement savings plan
Employee share purchase plan
Vacation program, wellness days, and personal development days
Telemedicine services
Employee and Family Assistance Program (EFAP)
Performance bonus, discounts on iA products, and much more

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📌 Senior IT Analyst (Quebec City)
🏢 Professional Who's Who
📍 Quebec City