Company:
Finning Canada

Number of Openings:
1

Worker Type:
Permanent

Position Overview:
Location: Edmonton, AB (Hybrid)
Schedule: Monday to Friday, 7:00 AM to 3:00 PM (40 hours per week)
Work Arrangement: Hybrid, with 1-2 days per week in the office

About the Opportunity
We are looking for a detail-oriented and proactive Warranty Coordinator to join our team. In this role, you will manage the full lifecycle of warranty claims, ensuring claims are submitted accurately, resolved efficiently, and optimized for maximum recovery.

Working independently, you will collaborate with branches, service teams, suppliers, and internal stakeholders to resolve complex warranty issues, improve claim outcomes, and drive continuous improvement across warranty processes.

This position is ideal for someone who enjoys problem-solving, analyzing data, influencing stakeholders, and taking ownership of results.

What You'll Do
Warranty Claim Management

Manage warranty claims from submission through final resolution across assigned branches or product lines

Ensure claims are complete, accurate, and meet manufacturer and supplier requirements

Monitor and resolve outstanding, rejected, or disputed claims

Improve claim acceptance rates and recovery outcomes while reducing rework and delays

Track claim progress and follow up with suppliers to ensure timely responses

Problem Solving & Decision Making

Interpret warranty policies and guidelines to determine claim eligibility

Resolve complex or escalated warranty issues independently

Investigate claim discrepancies and recommend appropriate solutions

Assess risks and determine the best course of action in situations where guidelines may be unclear

Stakeholder Support & Guidance

Act as the primary contact for warranty-related inquiries

Provide guidance on warranty eligibility, documentation requirements,



and submission best practices

Partner with service teams and branch personnel to improve warranty performance

Share knowledge and support team members through informal coaching and collaboration

Analysis & Continuous Improvement

Analyze warranty data to identify trends, recurring issues, and opportunities for improvement

Investigate root causes impacting claim acceptance and recovery rates

Recommend and implement process improvements to increase efficiency and accuracy

Support standardization and continuous improvement initiatives across warranty operations

Warranty Operations

Maintain accurate warranty records and supporting documentation

Support warranty registration, pricing updates, and system maintenance activities

Utilize systems such as M3, Salesforce, SIS, and SIMSi to manage claims and performance reporting

Coordinate tracking and follow-up activities with suppliers and internal stakeholders

What We're Looking For
Qualifications

2-4 years of experience in warranty administration, service operations, or a related field

Strong understanding of warranty processes, policies, and service operations

Experience working with ERP and warranty management systems such as M3, Salesforce, SIS, or SIMSi

Solid analytical and problem-solving abilities

Ability to work independently and manage multiple priorities in a fast-paced environment

Excellent communication and stakeholder management skills





Proficiency with Microsoft Office applications, including Excel

Experience identifying trends, improving processes, and driving operational efficiencies is considered an asset

Key Competencies

Independent decision-making and accountability

Strong attention to detail and accuracy

Critical thinking and sound judgment

Data analysis and reporting

Relationship building and stakeholder influence

Continuous improvement mindset

Collaboration and teamwork

Why Join Us?

Hybrid work environment with flexibility to work from home and in the office

Monday to Friday schedule with consistent daytime hours

Opportunity to take ownership of warranty performance and process improvements

Collaborative team environment with opportunities to share expertise and make an impact

Competitive compensation and benefits package

If you're a highly organized professional who enjoys solving problems, analyzing data, and driving results, we'd like to hear from you.

Employee Advisory
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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📌 Warranty Coordinator (British Columbia)
🏢 jobr.pro
📍 British Columbia