Bilingual Customer Care Team LeadFull-time, Permanent LOCATION: MISSISSAUGA, ON (100% ON-SITE) HOURS: MONDAY TO FRIDAY, 40-HOUR WORK WEEKWork Schedule: Primary shift: 9am-5pm SALARY: up to 80K + 7% Bonus REPORTING MANAGER: Customer Care Team Supervisor

About Our Client
Our client is a leading Canadian supplier of automotive, heavy-duty, and industrial products. They are currently seeking a Customer Care Team Lead to support their growing team and ensure a high standard of customer experience.

Why Join Our Client’s Team?

Competitive total compensation — based on experience

Comprehensive health and dental benefits

Mental wellness support

Employer contribution to retirement savings

Fitness & wellness reimbursement

Educational assistance and professional development support

Paid time off including vacation and personal days

Community involvement initiatives

A collaborative and inclusive workplace culture featuring:

Team events and celebrations

Holiday gatherings





Lunch & Learns

Employee recognition programs

Key Competencies:

Fully Bilingual (French/English)

Customer focused and dedicated to exceeding the expectations of internal and external customers

Leadership skills & strong ability to prioritize

Coaching & Mentoring

Conflict resolution

Accountability

Collaboration skills

Delegation skills

Problem solving

Excellent written and verbal communication

Proven ability to multi-task, prioritize, and manage varied, time sensitive workloads

Strong organizational skills to allow for the successful completion of multiple tasks

Self-starter with a strong desire to see results

Team player with positive attitude

Proven agility, flexible and able to adapt to current challenges and procedures

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📌 Bilingual Customer Care Team Lead (Ontario)
🏢 Beyond Bilingual
📍 Ontario