Elevate customer success as a Strategic Vendor Partner Manager with Intuit. In this transformative role, you'll drive large-scale operational excellence and forge impactful partnerships.

As a Principal-level expert in Vendor Partner Management, you will influence strategic enhancements across high-priority customer alliances. Responsibilities include managing vendor relationships, driving KPI performance, and guiding cross-functional initiatives. You'll be a vital connector, ensuring excellence in service delivery while shaping our partnership model.

Key Responsibilities:
• Lead key vendor/BPO relationships for operational excellence
• Own performance metrics like CSAT and Issue Resolution
• Conduct insightful Weekly and Monthly Business Reviews




• Monitor real-time staffing delivery against plans
• Act as a point of escalation for internal stakeholders

Requirements:
• Over 10 years in Vendor Partner Management or similar fields
• Proven success with performance management and stakeholder development
• Solid background in contact center KPIs
• Experience in change management for service delivery
• Bachelor’s degree required; MBA preferred

Become a crucial leader driving excellence across Intuit's vendor partnerships.
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📌 Strategic Vendor Partner Manager at Intuit (Ontario)
🏢 Intuit
📍 Ontario