user support technician
Posted onAugust 03, 2026 by a licensed third-party for Employer details Progressive Auto Sales

Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience.

Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Manage incidents.

Employment terms options: Early morning. Evening. Experience: 1 year to less than 2 years. Employment terms options: Shift. Morning. Night. Day. Support for persons with disabilities: Offers mentorship, coaching and/or networking opportunities for persons with disabilities . Support for newcomers and refugees: Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) . Support for youths: Offers on-the-job training tailored to youth. Support for Veterans: Offers mentorship, coaching and/or networking opportunities for Veterans. Support for Indigenous people: Offers mentorship, coaching and/or networking opportunities for Indigenous workers . Support for mature workers: Offers mentorship, coaching and/or networking opportunities for mature workers . Supports for visible minorities: Offers mentorship programs that pair members of visible minorities with experienced employees.

Location Sarnia , ON N7S 3X9

Work location On site





Salary $ 29.05 HOUR hourly / 35 to 40 hours per week

Terms of employment Permanent employment Full time

Early morning, Morning, Day, Evening, Night, Shift

Starts as soon as possible

vacancies 2 vacancies

Source Job Bank #3636903

Sarnia, ON

Overview
Languages
English

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

or equivalent experience

Experience
1 year to less than 2 years

On site
Work must be completed at the physical location. There is no option to work remotely.

Responsibilities
Tasks

Respond to users experiencing difficulties with computer

Consult user guides, technical manuals and other documents to research and implement solutions

Provide advice and training to users in response to identified difficulties

Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Supervise other technical support workers in this group

Provide business systems, network and Internet support to users in response to identified difficulties

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Provide customer service

Manage incidents

Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities

Offers mentorship, coaching and/or networking opportunities for persons with disabilities

Support for newcomers and refugees





Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)

Support for youths

Offers on-the-job training tailored to youth

Support for Veterans

Offers mentorship, coaching and/or networking opportunities for Veterans

Support for Indigenous people

Offers mentorship, coaching and/or networking opportunities for Indigenous workers

Support for mature workers

Offers mentorship, coaching and/or networking opportunities for mature workers

Supports for visible minorities

Offers mentorship programs that pair members of visible minorities with experienced employees

Membership in a group is not a job requirement. All interested applicants are strongly encouraged to apply.

This employer is committed to providing all job applicants with equal employment opportunities, and promoting inclusion. If you self-identify as a member of any employment group, you are encouraged to indicate it in your application.

Who can apply for this job?
You can apply if you are:

a Canadian citizen

a permanent resident of Canada

a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada . The employer will not respond to your application.

Advertised until
2026-08-24

The median wage is the salary of a given occupation where half the workers earn more than that amount, and half earn less. This information is presented on job postings to help job seekers determine how the salary compares to the amount earned by other workers working the same job. Job Bank preferred indicating the median wage, which is less affected by extremely high or low wages, rather than the average wage which is calculated by adding up all the salaries of a group of people and then dividing that total by the number of people.

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📌 user support technician (Ontario)
🏢 Progressive Auto Sales
📍 Ontario