Insight Global is looking for AI Solution Enablement & Copilot Technical Specialist to join one of our top banking clients. This is a hybrid role (flexible 3 days per week) located in downtown Toronto. 3 month contract to start + high possibility of long-term extensions.

Required Skills & Experience

- 10+ years of technology / consulting experience
- 2+ years of Microsoft 365 Copilot experience
- 2+ years of Copilot Studio, Agent Builder & Prompt Engineering experience
- 5+ years of solution design / architecture experience
- Strong Microsoft 365 ecosystem knowledge (Copilot, SharePoint, Power Platform, Power Automate)
- Experience troubleshooting, triaging, and escalating technical issues
- Strong communication skills; comfortable training and working directly with business stakeholders
- Governance, DLP, and compliance experience

Key responsibilities

- Provide technical guidance for Microsoft 365 Copilot, Copilot Studio, Agent Builder, Researcher, Analyst, connectors, and related capabilities.
- Help determine whether a request is a user education need, access/licensing issue, Copilot Studio configuration need, product limitation, technical defect, governance issue, or formal escalation.
- Support advanced triage before issues are routed to T&O;, Engineering, Product, Security/DLP, licensing, or platform owners.
- Maintain technical input into the escalation call sheet and support boundary model.
- Develop lightweight technical playbooks for recurring issues and advanced Copilot scenarios.
- Create guidance for Agent Builder access, Copilot Studio permissions, connector limitations, DLP constraints, tenant/environment dependencies, and troubleshooting patterns.
- Partner with the Copilot Adoption & Business Enablement Lead to convert recurring technical themes into FAQs, quick reference guides, lab scenarios, AMA topics,



and internal support guidance.
- Support advanced labs, maker enablement sessions, and technical workshops.
- Help assess whether business ideas are best suited for Microsoft 365 Copilot, Copilot Studio, Agent Builder, Power Platform, custom AI solutions, or broader delivery intake.
- Contribute to early solution shaping, feasibility assessment, architecture considerations, and technical guardrails for AI Business Strategy & Architecture use cases.

What this role owns

- Technical triage guidance.
- Advanced Copilot capability interpretation.
- Technical playbooks and troubleshooting guidance.
- Technical input into support boundaries and escalation paths.
- Solution feasibility input for emerging AI use cases.
- Technical enablement for advanced labs and maker sessions.
- Coordination with technical owners when issues move outside Flight Academy scope.

What this role does not own

- General support inbox operations.
- Day-to-day community management.
- T&O; platform administration.
- Security/DLP policy ownership.

Ideal experience

- Copilot Studio and agent development.
- Power Platform and Power Automate.
- Connectors and enterprise integrations.
- ALM and setting strategy.
- Security, compliance, DLP, and governance considerations.
- Technical documentation and solution design.
- Working with business, technical, and support teams.
- Translating business needs into technical patterns.
- Supporting enterprise rollout and adoption of Microsoft 365 capabilities.

Success measures

- Complex Copilot issues are triaged more consistently.
- Copilot Studio / Agent Builder questions have clearer support and escalation paths.
- The Flight Academy team has practical technical playbooks.
- Recurring technical issues become reusable guidance or enablement content.umian>

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📌 Copilot Specialist (Toronto)
🏢 Insight Global
📍 Toronto