Elevate customer satisfaction in your new role as a Customer Experience Manager at The Home Depot. Leverage your skills in coaching and service quality to enhance store operations and team engagement.
As a member of the store leadership team, you will oversee customer service standards and operational excellence. This role requires excellent people management, as you will coach associates on achieving the highest service levels and handle customer escalations. In addition, your participation in associate selection and performance discussions will be integral to the store's success.
Key Responsibilities:
• Drive customer service and enhance associate engagement
• Train associates on best customer service practices




• Resolve customer escalations with effective communication
• Prepare store for high-volume service periods
• Monitor and manage customer flow efficiently
Requirements:
• 2 years of customer service experience preferred
• 1-2 years in retail or trade experience desired
• Minimum one year of leadership experience is required
• High School Diploma or equivalent needed
• Versatile schedule availability is necessary
Make an impact by improving customer service through effective management and coaching at The Home Depot.
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📌 Customer Experience Manager at Home Depot (Edmonton)
🏢 The Home Depot Canada
📍 Edmonton