Overview
Join us to build a more rewarding financial future for all Canadians. At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.

#1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 — the first company ever to achieve a three-peat at the top!

#1 Fastest Growing Company in Canada for 2024 by Globe & Mail

Top-ranked mobile apps and credit cards

Team of 500+ people

1M+ customers

10K+ retail partners

The Role
Reporting to the Senior Manager, Mortgage Fulfillment, you will be crucial in streamlining the mortgage approval process for Canadians. Your core responsibilities include the accurate and efficient review of mortgage documentation to ensure strict adherence to Neo's guidelines and proactive communication with brokers to secure all outstanding items. This role is key to maintaining the efficiency of our underwriting team and serves as a vital safeguard for fraud mitigation.

What You’ll Be Doing

Follow up with mortgage brokers for outstanding documents, ensuring each document is reviewed, complete and accurate

Conduct verbal verification of employment, ensuring that all proper due diligence is exercised

Manage the Documents Management System and ensure that documents are handled within the established SLA

Satisfy conditions to bring files to broker complete

Liaise with and manage communication from third party service providers

Keep informed of Neo mortgage products/services, interest rates, lending guidelines and other pertinent information

Complete ad hoc requests on an as needed basis

Who We Are Looking For

Minimum 1-2 years of mortgage fulfillment experience in the Canadian mortgage industry

A self-starter, with a positive attitude who can lead by example





Experienced with Google Suite platform

Strong verbal and written communication skills

Proven ability to foster and maintain strong business relationships

Organized and process-oriented, with strong problem-solving skills

Ability to work under high pressure and multi-task in a fast-paced, deadline-driven environment with a strong attention to detail.

Able to work independently and as part of a team

Project Manager: You take ownership of anything that is assigned to you

Analytical: You can break down complex information for our clients

Resourceful: You may not have all the answers, but you know how to get them

Proactive: You are never idle and love being busy

Ability to comprehend and assess documentation relating to mortgage down payment and borrower income confirmation

Mindful awareness of fraud risk in the mortgage industry and the ability to address concerns relating to suspected misrepresentation when required

Detailed knowledge of mortgage funding and quality assurance processes

Positive attitude: We have a great culture and want to preserve it

Relevant post-secondary degree and/or experience as a mortgage skilled

Working At Neo
The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to do our best work for our customers. Our commitment to customer success drives everything we do,



from building intuitive products to providing exceptional support at every step of their journey.

We trust, respect, and support each other. This means honest conversations, constructive input, and continuous support. You’ll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices. As we evolve rapidly, we’re looking for change-makers who thrive on challenge—people who would rather blaze a trail through uncertainty than follow a well-paved path.

All team members have a stake in Neo’s success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do — when Neo grows, we all grow. If you’ve heard that Neo employees work hard, it’s true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results, knowing that your contributions directly impact the company’s success.

Apply With Us
We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

By continuing with your application, you agree to the Candidate Privacy Notice, which guides how we process your personal information for the purpose of your application.

Neo Financial leverages artificial intelligence (AI) to reinforce our candidate evaluation process, including the initial assessment of applications and screening of candidates. These tools support our recruitment team; however, all final hiring decisions are made by humans and are not based exclusively on automated processing. If you require further information regarding our data processing practices, please contact us.

We are hiring for an open, vacant position.

Compensation Range: CA$55K - CA$65K

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📌 Mortgage Fulfillment Officer (Future Opportunities) (Alberta)
🏢 Neo Financial
📍 Alberta