Role Overview As a Business Reliability and IT Ops Manager at Toyota Financial Services, you will lead the management of daily operational support activities, improve efficiency, and drive the adoption of automation and DevOps practices. You will work with partners to improve provisioning and de-provisioning processes, manage third-party infrastructure and vendors, and develop and implement uniform system administration practices. You will also develop and maintain the technical roadmap, including a long-term technical plan that accounts for company growth and business needs.
What You Will Do Your day-to-day responsibilities will include managing daily operational support activities, providing timely response to queries, working with partners to improve efficiency, and driving the adoption of automation and DevOps practices. You will also work with vendors to ensure appropriate contracts and pricing are in place, manage the budgeting and forecasting of IT operations, and develop and implement uniform system administration practices.
Why It Might Be a Fit This role requires a strong leader with experience in IT Operations, Help Desk, and Problem Management tools or procedures. You will need to have a high degree of judgment and initiative for issue resolution, excellent communication and interpersonal skills, and a proven track record in working with external consultants, senior business leaders, and internal stakeholders.




Requirements Post Secondary degree or diploma in Computer Science, Information Systems or a related field
7+ year’s leadership/management experience in an IT Operations or Infrastructure role
10+ years of demonstrated hands-on experience in Production Operations or Support environment
Previous experience with IT Operations, Help Desk and Problem Management tools or procedures
Understanding of ITIL process concepts (Incident, Problem, Request Fulfillment, Change, Knowledge Management) and ServiceNow
Proven experience in incident identification, diagnosis, troubleshooting, resolution, and solution implementation
Superior analytical, problem solving, critical thinking and decision-making skills
Excellent communication (verbal and written), interpersonal, presentation, customer service and relationship building skills
Project management experience
Experience in disaster recovery and building business continuity plans
Proficiency with Microsoft Office Tools
Benefits Market-competitive salary including bonus
Health and dental benefits effective immediately
Company pension plan with matched contribution
Associate vehicle discount program
Professional growth and development programs to help advance your career, as well as tuition reimbursement
Fitness reimbursement
Great company culture-Respect for people and continuous improvement is at our core
Hybrid work environment

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📌 Business Reliability and IT Ops Manager (Ontario)
🏢 Toyota Canada
📍 Ontario