Role Overview We are seeking a Technical Support Analyst to maintain and enhance CAAT's technology systems. This role provides technical support across the organization, ensures the availability and security of systems and data, and contributes to continuous improvements in IT infrastructure.
What You Will Do Provide technical support to staff in the use of workstations, phones, printing, scanning, and software applications. Respond to technical support requests, research issues, determine effective solutions, resolve problems, and document resolutions.
Why It Might Be a Fit To succeed, you bring 3-5 years of experience supporting IT systems in a similar technical environment, post‑secondary education in a Computer Science program, IT program, or similar, and robust problem‑solving and communication skills.
Requirements 3-5 years of experience supporting IT systems in a similar technical environment
Post‑secondary education in a Computer Science program, IT program, or similar
Strong understanding of Active Directory
Experience supporting Microsoft 365 suite




Experience working with Microsoft Azure/Entra ID
Experience working with service management tools such as ServiceNow, Remedy, or Jira
Experience working in a ITIL based environment
Experience in vulnerability remediation and third‑party application patching
Experience in PowerShell/Bash scripting
Demonstrated expertise in Windows desktop administration
Knowledge and familiarity with Linux, Windows server administration, and MacOS administration
Benefits Competitive compensation
Exceptional benefits
Comprehensive & Holistic Care
A Place to Collaborate and Win
Opportunities to Build a Better You
Flexible work arrangements
Comprehensive benefits
Wellness incentives
Defined benefit pension plan
Paid holidays
Paid time off
Health insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
Retirement savings plan
Equity participation
Professional development opportunities

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📌 Technical Support Analyst (Ontario)
🏢 CAAT Pension Plan
📍 Ontario