Manager – General Aviation Customer Service
Date Posted: 2026-07-30

Country: Canada

Location: CA-QC-LONGUEUIL-J01 ~ 1000 Blvd Marie-Victorin ~ J01 BLDG

Job Title: Manager – General Aviation Customer Service

About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC;) is a global leader in the aerospace industry, headquartered in Longueuil, Quebec. We manufacture next-generation engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, we have pioneered advancements in engine development, supporting cargo and equipment transportation, wildfire suppression, and passenger travel.

An Employer of Choice

Pratt & Whitney Canada was recognized as one of Canada’s Top 10 Employers in 2025 by Forbes and ranked #1 in the aerospace and defense industry in the country. Our headquarters is also listed among the top employers in the Montreal region. These accolades reinforce our reputation as an employer of choice in Montreal, Canada, and worldwide.

Why join the General Aviation Customer Service team?

Owns the overall product performance and acts as the voice of customer to ensure that we continuously exceed product performance expectations.

As such, the goal is to innovate and develop reliability mitigation plans but also to implement new methods and systems to ensure compliance to airworthiness requirements and to customer commitments across applicable operating conditions.

This is a full-time position from Monday to Friday with flexible hours, based in Longueuil , and performed exclusively on-site.

What will your day-to-day look like?

Discipline Description

Drives the customer facing team to step change product and service performance.

Acts as customer and field service interface, and implements improvements based on end user experience.

Performs corrective actions for field issues, special investigations, and product testing.

Organization Level





Owns the execution of long-term strategy and operational direction, for the entire product line.

Owns the establishment and execution of short- to medium-term operational plans for the organization.

Problems faced are often complex and require extensive investigation and analysis.

Requires ability to influence others to accept practices and approaches, and ability to communicate and influence executive leadership.

Purpose

Manages a department including multiple contributors in Service Engineering.

Makes key business decisions, defines optimization sourcing strategy across multiple geographic locations, and determines methods to solve complex escalated issues.

Presents updates to executive leadership and stakeholders.

Makes key business decisions in regards to product improvements and customer and field team relationships.

Coordinates, prioritizes and resolves major issues encountered by multiple teams across multiple geographic locations.

Defines optimization sourcing strategy for usage of resources and manpower across multiple geographic locations.

Decides upon methods to solve complex escalated issues that will impact the business and provides recommendations for solutions to executive leadership.

Manages customer agreements and service levels.

Owns strategy for and execution upon key stakeholder issues.

Presents updates to executive leadership to ensure they are well informed.

What do you need to be successful?

Bachelor’s degree with a minimum of 10 years or relevant experience

Master’s degree with a minimum of 7 years of relevant experience

Experience managing a team





Demonstrated leadership skills with the ability to influence others to drive actions to closure

Customer focused and proven customer relationship management skills

Excellent communication skills

Project management

This position is part of a French-speaking work setting, it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.

What do we offer?

Pension and savings plan with employer contributions

Group insurance program

Opportunities for advancement (career progression)

Merit or recognition program

Health and wellness program, including virtual health care

Recreational and sports club

Nearby daycares

Transportation accessibility or public transit program and free parking

Working at Pratt & Whitney Canada

The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. We will consider applications from all qualified candidates.

At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect freedoms.

At Pratt & Whitney Canada, you have the opportunity to make a difference every day—just look up. Are you ready to go beyond?

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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📌 Manager – General Aviation Customer Service (Quebec City)
🏢 Pratt & Whitney
📍 Quebec City