Become a Trust & Safety Associate at WEBTOON Entertainment, where your bilingual abilities in Thai, Indonesian, or Traditional Chinese will contribute to a safer platform for all users. Focus on creator and user operations, including policy enforcement and content moderation.
In this position, you will review reports of policy violations, conduct transparent investigations, and interact with users regarding feedback and issues. Your role is pivotal in advocating for a secure community and collaborating with teams to refine content policies.
Key Responsibilities:
• Review and resolve reports of potential policy violations
• Conduct unbiased investigations of reported content
• Support moderation teams in addressing user issues




• Respond to user inquiries and complaints promptly
• Assist in policy research and policy development
Requirements:
• Bachelor’s degree in relevant fields
• 1-2 years of experience in trust and safety management
• Native proficiency in Thai, Indonesian, or Traditional Chinese
• Familiarity with helpdesk software like Zendesk
• Strong analytical skills with a keen interest in compliance
Utilize your expertise in trust and safety to enhance the creative community at WEBTOON.
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📌 WEBTOON Trust & Safety Associate Position (Toronto)
🏢 Wattpad
📍 Toronto