Unlock your potential with Decagon as a Customer Engineer in Toronto, Canada. Focus on AI agent builds to enhance enterprise customer experiences and lead implementation.
As a Customer Engineer in Decagon's Agent Builder team, you’ll play a crucial role in support for strategic customers like Hertz and Delta. This position demands advanced technical skills as you will execute AI agent builds and manage customer integrations. You’ll write code, configure agent behavior, and communicate directly with senior stakeholders to ensure project success.
Key Responsibilities:
• Execute AI agent builds from concept to launch
• Write and maintain agent-building artifacts for quality
• Configure guardrails for safe agent performance




• Validate customer integrations and perform testing
• Collaborate with teams to deliver consistent builds
Requirements:
• 5–7 years in a technical customer-facing role
• Robust proficiency in Python
• Experience with API integrations
• Background in delivering production-grade solutions
• Excellent communication skills for stakeholder interaction
Bring your technical expertise to Decagon and shape the future of conversational AI in the customer experience landscape.
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📌 Customer Engineer at Decagon, Toronto
🏢 davidjoseph-co
📍 Toronto