The Brink's National Client Services (BNCS) team is committed to putting customers at the center of everything we do while delivering a best-in-class customer experience .
We are looking for customer-focused professionals who enjoy solving problems, providing effective solutions, and working in a fast-paced environment. If you thrive on helping others and collaborating with a team, we'd love to hear from you.
Availability Requirements
This role requires flexibility to provide short-notice schedule coverage for employee absences, vacations, and other staffing needs. Candidates must be available to accommodate changes in scheduling as operational requirements arise.
Required Shift Availability
08:00 AM - 04:00 PM
03:00 PM - 11:00 PM
11:00 PM - 07:00 AM
Availability for both weekday and weekend coverage is required
Key Responsibilities
Respond to internal and external customer inquiries via phone and email
Provide support related to Brink's products and services
Troubleshoot technical issues impacting customers and crew members
Collaborate with internal departments to ensure timely resolution of customer concerns
Follow established processes to diagnose issues and identify appropriate solutions
Generate and distribute operational reports throughout the day
Support ad hoc projects and serve as a key contact for customer communications
Deliver a professional, positive, and efficient customer experience
Required Qualifications
We're looking for candidates who have: A passion for delivering exceptional customer service
Minimum 2 years of experience in: Call Centre environments
Customer Service roles
Help Desk or Technical Support positions
Strong problem-solving and troubleshooting skills
Ability to remain calm and effective under pressure
Ability to manage multiple priorities and quickly adapt between: Technical support inquiries
Billing-related concerns
Phone and email communications
Excellent verbal and written communication skills
Strong computer and technology skills
A positive, team-oriented, team-first mindset
A continuous improvement approach with a willingness to suggest process enhancements
Nice to Have Qualifications: Experience working within the transportation/security industry
Qualifications
📌 Call Centre Agent (Toronto)
🏢 Brinks
📍 Toronto
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