Shape patient healthcare experiences at Shoppers Drug Mart as Lead Manager for Specialty Health Programs. Focus on program execution excellence and client relationship development to enhance services.
Based in Mississauga, Ontario, this role entails leading a team tasked with patient support initiatives for specialty drug therapies. Your extensive experience in account management will be critical in fostering relationships and achieving financial targets. Drive innovation in service delivery while overseeing program implementation and compliance with standards.
Key Responsibilities:
• Drive culture of inclusion and growth within teams
• Ensure excellence in program execution and client services
• Develop robust partnerships with clients and stakeholders




• Set and monitor performance standards for teams
• Manage program contracts, SLAs, and KPIs
Requirements:
• 7-10 years in account management or similar experience
• Proven ability in customer relationship management
• Strong leadership across diverse teams and functions
• Financial oversight and budgetary experience
• Familiarity with drug reimbursement issues is a plus
Lead Shoppers Drug Mart in delivering superior patient support through strategic management of specialty health programs.
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📌 Lead Manager, Specialty Health Programs (Mississauga)
🏢 Shoppers Drug Mart Specialty Health Network
📍 Mississauga