Our Opening and Your Responsibilities We are looking to hire a Customer Service Advocate for our Mississauga location.

As a customer Service Advocate you will as the primary contact for contract customers within the service support team.

You will ensure service delivery aligns with contracts, manage key customer relationships, drive process improvements, and support business growth and customer satisfaction.

It also involves aspects of sales liaison, project management, and internal communication facilitation.

What You''ll Do: Act as primary customer advocate and collaborate with business teams to improve performance and profitability.

Analyze accounts, manage escalations, and lead corrective actions.

Coordinate service delivery with third-party providers and internal teams.

Prepare contract renewals, presentations, and financial analysis.

Audit customer billings and payments to ensure accuracy.

Address customer feedback and drive continuous improvement initiatives.

Manage relationships between XRAY RECLAIM and channel partners to ensure seamless service.

Lead special projects related to contract customers to enhance operational efficiency and satisfaction.

This position is an addition within our company. METTLER TOLEDO uses artificial intelligence in our recruitment process to enhance job postings and streamline the screening and assessment of prospective candidates.





Our team will then invite qualified applicants to participate in the interview process ensuring that human judgement guides our hiring decision.

What You Need to Succeed Bachelors degree in business, technical field, operations, logistics, or a related discipline preferred, but relevant work experience will also be considered Excellent customer service orientation, strong analytical and reasoning abilities, combined with robust project management and coordination capabilities Excellent communication skills (both verbal and written), possibly bilingual in French Assertiveness and confidence to manage client expectations and internal teams Reporting and analytical skills to monitor performance and trends Ability to work collaboratively with different departments Problem-solving skills, especially in managing supply chain or process delays Willing to work five days onsite at the Bolton office.

Our Offer to You Medical, dental, prescription drug, and vision care coverage through Claimsecure, effective the first day of the month after 30 days of employment All the usual such as paid time off, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner perks Global market strength and worldwide leadership in weighing A brand name that is identified worldwide with precision, quality, and innovation Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

📌 Customer Advocate (Mississauga)
🏢 Mettler-Toledo
📍 Mississauga