Description Lead the day-to-day operations of a premium custom apparel showroom Drive sales performance through clienteling, relationship building, and strong follow-up Support clients through a highly personalized styling and wardrobe consultation experience Coach, motivate, and develop a team of stylists to deliver consistent service excellence Ensure each client interaction feels thoughtful, professional, and tailored from start to finish Maintain strong product knowledge across fabrics, fits, garment construction, customization options, and styling details Oversee appointments, walk-in traffic, wedding parties, special events, and repeat client business Build local relationships and community connections to support brand awareness and showroom growth Manage store standards, visual presentation, inventory accuracy, reporting, and operational execution Monitor sales results, conversion, average order value, and client retention opportunities Support fittings, measurements, styling recommendations, and after-sale service with care and precision Foster a positive, accountable, and client-focused team culture Partner with ownership or senior leadership on business opportunities, events, and showroom initiatives Requirements Previous retail management experience, ideally within premium apparel, menswear, suiting, bridal, luxury, or clienteling-focused retail Strong sales ability with a consultative, relationship-based approach Proven ability to lead, coach,



and develop a customer-facing team Polished communication skills and a professional presence Comfort working with appointments, measurements, fittings, and personalized service Strong attention to detail and the ability to manage multiple client timelines at once Interest in fashion, styling, tailoring, fabrics, and wardrobe building Ability to create trust quickly and guide clients through important purchasing decisions Strong organizational skills with confidence managing store operations and sales reporting Strong emotional intelligence and client empathy Ability to build genuine client relationships High personal integrity and positivity Strong coaching ability with a focus on team development Ability to operate in a small-team, high-touch retail environment Entrepreneurial mindset with the ability to grow local business and build repeat clientele Versatile availability based on showroom needs, events, and client appointments Corporate Culture Opportunity to lead a premium custom apparel showroom Work with a brand focused on craftsmanship, personal style, and elevated client experience Collaborative and people-focused culture Opportunity to build long-term client relationships and support milestone events Leadership role with strong visibility and business impact Competitive compensation package This is a strong opportunity for a Store Manager who loves style, service, and people, and who knows how to turn a retail visit into a memorable, confidence-building experience.

📌 Store Manager - Apparel - Premium (Ottawa)
🏢 JRoss Recruiters
📍 Ottawa