YOUR CHALLENGES Support customers by offering valuable and accurate information while answering questions and handling complaints about products and services.YOUR RESPONSABILITIES Answer customer requests through various channels (phone, chat, email); Perform data entry and conduct research; Interact with customers to provide them with the information requested on products and services and process and resolve complaints; Answer customer requests quickly; Communicate with customers through various channels; Assess customers needs and propose adequate solutions; Ensure customer satisfaction and offer skilled customer service. SPECIFIC MEASURES OF SUCCESS Service level; Average processing time; Average response time; CSAT; CES. WHAT WE ARE LOOKING FOR Experience with a CRM,



an asset; General experience in customer service; Ease with technology; Previous branch experience, an asset; Knowledge of health and safety, an asset.

Salary range: 61,417.734 - 76,772.162 The indicated salary range reflects the compensation scale associated with this position.

The level of compensation offered will be determined based on the selected candidates experience, skills, qualifications, and overall fit.

Our approach is to offer competitive and equitable compensation, aligned with the market and with the expected contributions for the role.

📌 Customer Service Agent - Monday to Friday 8h00am-5h00pm (Burnaby)
🏢 SPI Health and Safety
📍 Burnaby