Description du poste: Pouvez-vous assurer une interaction agrable avec les clients tout en tant chaleureux? Pouvez-vous traiter des oprations financires correctement et ressentir un sentiment daccomplissement lorsque vous offrez une excellente exprience client? Si cest le cas, passez la prochaine tape de votre carrire ds aujourdhui et posez votre candidature au poste d Associ, exprience client .

Nous recherchons un champion qui peut comprendre les besoins des clients et leur proposer les solutions bancaires qui leur conviennent le mieux pour assurer une exprience client positive.

Dans le cadre de vos fonctions, vous devrez faire ce qui suit: Traiter des oprations financires, comme des dpts, des retraits et des paiements de factures, conformment aux procdures oprationnelles normalises, aux rglements du secteur, et au Code de conduite et dthique professionnelle de la TD Comprendre et dterminer les besoins des clients afin de recommander des solutions propres ces besoins, tout en agissant avec discrtion pour les affaires confidentielles Rpondre aux proccupations des clients, et les rsoudre, au moyen de procdures courantes et de la transmission des exceptions un niveau suprieur, au besoin Atteindre les objectifs tablis et daffaires en faisant la promotion des solutions bancaires et en suivant les processus daffaires de manire exacte et en temps opportun Crer un lien personnel avec les clients pour les informer adquatement et clairement des solutions et des processus bancaires Aider tablir un environnement de travail positif, diversifi et quitable, en faisant valoir lefficacit de lquipe et en participant au rendement et au perfectionnement individuels Aider lquipe en respectant les collgues, en restant dvou et en tenant tout le monde au courant de ltat des activits de routine Assurer une exprience client de qualit et recommander des amliorations oprationnelles lorsque les occasions damlioration et datteinte de lexcellence oprationnelle se prsentent.

Exigences du poste: Diplme dtudes secondaires et/ou plus dune anne dexprience pertinente Diplme universitaire de premier cycle ou quivalent, un atout Trs bon sens de lorganisation, et solides comptences en administration,



en planification et en gestion du temps, pour travailler dans un milieu au rythme rapide Utilisation pratique de la suite MS Office (Word, Excel et Outlook) et dInternet Personne ambitieuse pouvant faire preuve dinitiative, axe sur lexactitude et soucieuse des dtails pour le traitement de plusieurs tches et la modification des priorits Communicateur dynamique ayant des comptences reconnues en exprience client, qui peut tablir un lien, verbalement ou par crit, avec diffrentes personnes de faon calme, courtoise et efficace Who We Are: TD is one of the world''s leading global financial institutions and is the fifth largest bank in North America by branches/stores.

Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.

More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing.

Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking advantages and discounts, career development, and reward and recognition programs.

Additional Information:



Were delighted that youre considering building a career with TD.

Through regular development conversations, training programs, and a competitive benefits plan, were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes.

It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development If youre interested in a specific career path or are looking to build certain skills, we want to help you succeed.

Youll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We''re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.

Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process Well reach out to candidates of interest to schedule an interview.

We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation Your accessibility is important to us.

Please let us know if youd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you! Language Requirement (Quebec only): Matrise dune langue autre que le franais pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le franais.

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