We are looking for a Customer Experience Coordinator, known for their curiosity and ability to understand customer needs.

Through a consultative approach, the individual will contribute to supporting, guiding, and assisting partners.

Why choose this opportunity? - Salary: Starting at $50,000/year - Full-time, 37.5 hours/week - Opportunity to work in the Montreal or Thetford Mines office - 3 weeks of vacation - Group insurance* - RRSP participation - Employee assistance program - Access to telemedicine *Conditions apply Your main responsibilities: - Recruit pharmacists and pharmacy technicians for replacement assignments and develop a pool of qualified talent - Build trusting relationships with replacements by understanding their skills, preferences, and Availability - Receive and analyze client replacement requests to identify needs - Ensure optimal allocation of replacements to assignments and confirm assignments - Manage the coordination of replacements and unforeseen events while contributing to client satisfaction and loyalty - Collaborate closely with the internal team to ensure effective coordination of assignments - Provide operational support to the team and contribute to the smooth running of activities - Occasionally participate in on-call shifts on the emergency line to respond to unforeseen needs - Offer advice and training to pharmacists to support them in their operational and strategic challenges through clear and educational communication - Develop and maintain trusting relationships with clients through a proactive, qualified, and listening-oriented approach - Leverage strong interpersonal skills and business development abilities, while relying on Knowledge of the healthcare sector Desired Profile: - DEP (Diploma of Vocational Studies) in a field related to the position - Experience as a Pharmacy Technician or working in a pharmacy is a significant advantage - Customer service and quality of work - Good computer skills essential - Bilingual (an asset) Why apply? Join an innovative pharmaceutical organization that puts people, collaboration, and excellence at the heart of its actions. A unique opportunity to contribute concretely to supporting professionals and make a real difference on the ground. * The masculine form is used solely to simplify the text.

We remain fully committed to and open to all people and communities, including the Indigenous communities with whom we collaborate.

📌 Customer Experience Coordinator (Montreal)
🏢 Recrutement
📍 Montreal