Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen.

We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories big and little connect us.

Indigo is our customers happy place for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers.

As such, we believe in the power of people and their stories.

We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive.

Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best As Hire As.

We Will be Totally Customer Centric.

We Will Be Data Driven System Thinking Entrepreneurial.

We are Committed to True and Shared Value Creation.

We Will be Human-Centered and AI Enabled.

We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description Youll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy.

You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand. WHAT YOULL DO Support the daily operations of the store,beforethe store opens(5AM start time),



as well as assist customers on the floor during open hours Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise Use merchandising standards to create a visually appealing, stimulating store Create a warm and welcoming environment in our stores Add joy to our customers''lives Leverage our product to tell stories Engage and connect with our customers on the floor Curate specific product collections for each customer you meet Role model Indigos Guiding Principles Seek information regarding new products, promotions and programs Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers Take accountability to respond to customer feedback in a timely manner Hold self and others accountable Own self-development and provide continuous feedback to colleagues and Leadership Team Share ideas with Leadership Team on how to improve the employee and customer experience Qualifications Experience in specialty retail or a retail environment preferred but not required Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store Demonstrated commitment to creating an exceptional employee and customer experience Ability to be mobile on the sales floor for extended periods of time Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques Availability to work a versatile schedule, including evenings, weekends, holidays, and early mornings Bilingualism (French/English) is required for all positions in Qubec; other languages an asset

📌 Customer Experience Representative (Edmonton)
🏢 Indigo
📍 Edmonton