Join the Team Behind Hamilton''s Chicest Retreat At the C Hotel by Carmens, we''re more than just a hotelwe''re a stylish destination where exceptional service and memorable guest experiences come together.

Our success is built on the dedication and passion of the team members who bring our hospitality to life every day.

Whether you''re welcoming guests, maintaining guest rooms, supporting events, assisting sales, or helping create unforgettable banquet experiences, you''ll play a key role in delivering the warm and polished experience that sets the C Hotel apart.

As part of Carmens Groupan award-winning hospitality company with more than 40 years of creating extraordinary experiencesyou''ll join a passionate, collaborative team that values excellence, teamwork, and growth.

If you''re driven by great service, take pride in your work, and are looking to build your career in a dynamic hospitality environment, we''d love to welcome you to the team.

Why Work for Carmens Group? Flexiblescheduling Great Place to Work Certified (2022-2024, 2026) Named Best Workplace in several award categories: Most Trusted Executive Teams Best Places to Work in Hospitality & Retail Best Places to Work in Canada Best Workplaces for Women Best Workplaces for Mental Wellness Perks & Benefits Pay on Demand get paid when you need it Global Hotel Discountsfor yourtravels Staff discounts at our restaurants Employee Scholarship Program Wellnessprograms &staffevents; Clearopportunities togrow intoleadershiproles Employeerecognitionprograms celebrating your achievements and milestones Referralbonuses when you bringgreat talentto the team Safe,inclusiveand supportive workplace culture Join a company that values your growth, wellbeing, and passion- where your career is supported every step of the way.

Position Details: Job Type :part-time, permanent Vacancy:



This posting is for an existing vacancy (replacement for a currently unfilled position) Compensation :$18.00 - $20.00 per hour AI Disclosure: Your application will be reviewed by our hiring team we do not use artificial intelligence in thescreening or selection of applicants for this position.

What you will be doing: As a Guest Services Agent at Carmens Group,youllplay a key role in creating a warm, welcoming, and seamless experience for every guest.

Whetheritsgreeting andassistingguests, managing reservations and inquiries, or supporting daily front desk operations, your professionalism and commitment to service excellence contribute to the extraordinary experienceswereknown for.

Your responsibilities will include: Provide a warm, personalized guest experience by assisting with inquiries, requests, arrivals, departures, and overall stay coordination.

Manage reservations, room assignments, guest accounts, payments, and daily front desk records while maintaining accuracy and confidentiality Promote hotel amenities, services, events, and local attractions while staying knowledgeable about room types, rates, and availability Present statements of charges todepartingguests andreceivepayment;maintaincash float and security of keys Communicate effectively with Housekeeping and other departments to coordinate room readiness, updates, and guest needs.

Address guest concerns and complaints professionally, using sound judgment to resolve issues and create positive outcomes.





Maintain a professional appearance and contribute to a positive team environment Support operations, cross-train in other departments as needed, and assisting with additional duties as required.

The Hospitality You Bring to Every Stay 1-2 years experience in a hotel environment, preferably as a Guest Services Agent Friendly, professional, and customer service focused Robust problem-solving abilities Excellent verbal and written communication skills Smart Serve certificationrequired Clean criminal background check and ability to uphold guest confidentiality and hotel security standards Completion of college or universityprogramin hospitality management is considered an asset Experience using Hotel PMS software considered an asset We are Carmens Groupa proud Hamilton-born hospitality company with a mission to create extraordinary memories.

Our venues include Carmens Event Centre, The C Hotel,The Lakeview,the Hamilton Convention Centre,fig&lemon;

Catering, The Arlington Hotel,andthe Good Earth

Food & Wine.

Together,wereshaping the future of Southern Ontarios event and culinary sceneone unforgettable experience at a time.

Are You Ready to Take the Lead? Ifyourea passionate hospitality professional who thrives on creating exceptional experiences for guests, this is your opportunity.

Apply today and help us deliver something extraordinarytogether.

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment.

Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request.

If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.

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📌 Guest Services Agent - C Hotel (Canada)
🏢 Carmen's Group
📍 Canada