Elevate customer experience as the Customer Service Manager at Intellijoint Surgical in Kitchener, ON. Lead a dedicated team in providing high-quality support while ensuring effective communication across departments.

This full-time, in-office role requires a focus on both sales and customer satisfaction. You will drive execution while prioritizing timely, accurate service for customers and internal teams. Strong leadership and organizational skills are essential in this fast-paced setting, along with a commitment to excellence in customer service.

Key Responsibilities:

- Lead the Customer Service team and set priorities
- Collaborate with Sales leadership on service standards
- Serve as the main advocate for customer feedback
- Ensure timely communication of requests and issues
- Oversee support for quotes, contracts, and orders

Requirements:

- Bachelor's degree in business or related field
- 5–10 years in customer service or sales support
- Proven people leadership experience required
- Proficiency in Salesforce and Net Suite tools
- Strong cross-functional collaboration capabilities

Drive impactful change in customer support at Intellijoint Surgical today!

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📌 Customer Service Manager at Intellijoint Surgical (Kitchener)
🏢 Intellijoint Surgical
📍 Kitchener