Job Description
Day to Day:
· 25% Current-State Analysis & Documentation
· 40% Solution Design & Development
· 15% Testing Support (QA & UAT) & Enhancements
· 20% Deployment, Production Support (Hypercare)
Project Phases:
· Phase 1: Network and Database Workflow Transformation
· Phase 2: Hosting and Storage Workflow Transformation
· Phase 3: Data Center Intake and Uplift
· Phase 4: Service Intake Orchestration (SIO) Workflow Uplift
· Phase 5: Additional Enhancements and Workflow Consolidation
· Final Review & Assessment: Workflow validation, bug resolution, final documentation, and project sign-off
Job Description: Insight Global is seeking 4 Remote Service

Now Developers to support a large-scale Service

Now transformation initiative for one of our largest financial services clients.

These individuals will work closely with Business Analysts and stakeholders to capture current-state processes, gather requirements, and design, develop, and implement workflow solutions that improve operational efficiency across the organization.

This position will involve documenting existing workflows, designing future-state solutions, conducting QA and UAT testing, supporting production deployments, and providing post-go-live support.

The developers will be responsible for guiding projects through the full lifecycle from requirements gathering and design through deployment, monitoring, and knowledge transfer to RBC teams.

The work will be delivered across multiple phases focused on modernizing infrastructure, service intake, and operational workflows.

Candidates should have solid Service

Now development experience, be comfortable working directly with business and technical stakeholders,



and have experience supporting enterprise-scale implementations within complex environments.

This is a fully remote position with an initial 12-month contract and potential for extension.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements
· 5+ years of experience as a Service

Now Developer
· Hands-on experience across multiple Service

Now modules:
o ITSM
o ITOM
o ITAM
o CSM
o GRC
HRSD / HR Management Plusses:
· Service

Now Certified Implementation Specialist (CIS) and/or Certified Integration Specialist
· Two or more Service

Now Micro-Certifications, such as:
o Application Developer – Process Creator
o Application Developer – User Interface Creator
o Integration Hub
o Service Portal
o Predictive Intelligence
API Integration experience

📌 Remote Senior ServiceNow Developer (Toronto)
🏢 Insight Global
📍 Toronto